PCI Pal (U.K) Limited
Tony’s experience in customer management and IT spans over 25 years – years that have been shaped by rapid change, the rise of digital channels, the emergence of cloud computing and a re-writing of the rules for customer engagement in an increasing and diversely regulated environment.
Tony’s career has tracked these developments and brought him to PCI-PAL in November 2016, where he is the Sales Director for EMEA. PCI-PAL is a suite of solutions designed to help run your customer contact operations in adherence with the Payment Card Industry Data Security Standard (PCI DSS). PCI-PAL solutions have been developed for the contact centre market by a team of contact centre specialists.
Before joining PCI-PAL Tony excelled in a number of business development roles with market leading organisations including BT Global Services and Dimension Data , where he delivered cloud-based contact centre solutions for leading players in the public and private sector.
Compliance and the Contact Centre
How can we achieve compliance in the Contact Centre without compromising on customer experience?