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18 & 19 MARCH 2020


Tony Smith: Speaking at the Call and Contact Centre Expo

Tony Smith


How consumer demand is driving compliance

Awareness of data security is something that is on everyone’s radar. Yet, the cost of a data breach in the UK appears much higher than in the US according to consumer research conducted by PCI Pal.
During this session, Tony Smith will share findings on UK and US customer service preferences and payment security concerns when sharing information online and over the telephone, and the differences that have been highlighted between the two countries.

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Tony Smith will be speaking in the following theatres:

Theatre 17 - Wednesday 15.30 - 16.00: How consumer demand is driving compliance