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18 & 19 MARCH 2020

ExCeL LONDON

Tom Harwood: Speaking at the Call and Contact Centre Expo

Tom Harwood

Aeriandi Ltd

Your old call recordings may be a ticking time bomb

GDPR has stringent requirements on data lifecycle and access requests – and a regulator that bites hard. Recordings that may contain payment card data must also be PCI compliant. How much value is stored in your old call recordings, and what would happen if that data was breached?

You’ll learn about the risks and legislation surrounding this area, as well as how to identify and fix problems - before they explode.

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Tom Harwood will be speaking in the following theatres:

Theatre 17 - Thursday 14.45 - 15.15: Your old call recordings may be a ticking time bomb