Thomas John

Five9 Inc,

dont miss

The Contact Centre of today - Customer Engagement in a Mobile World

Thomas John, a vice president in EMEA for Five9 will during this session, give you insights on how customer interactions changed. In a world where the customer is “always on”, it is more important than ever before to meet the customer on their preferred channel, to know them and to remember them and provide a seamless journey across channels to drive retention and loyalty.