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18 & 19 MARCH 2020


Ted Hunting: Speaking at the Call and Contact Centre Expo

Ted Hunting

Bright Pattern

Keys for Effortless, Personal Omnichannel CX

Gartner and others report that 5-20% of companies offer true omnichannel CX today. Customers are clamoring for a seamless conversation across channels that is frictionless and personal yet most companies still fail to deliver.  This session will share keys to get started now with true omnichannel across traditional channels and new emerging channels like bots and FB Messenger. Best practices from innovative companies will also be discussed.

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Ted Hunting will be speaking in the following theatres:

Theatre 23 - Wednesday 14.45 - 15.15: Keys for Effortless, Personal Omnichannel CX