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27 & 28 MARCH 2019


Stuart Mackie: Speaking at the Call and Contact Centre Expo

Stuart Mackie

Director – Partners & Strategic Solutions UKI, Genesys  -  Genesys Telecommunications

7 Steps to better CX – Your customers are talking. Are you listening?

Today’s consumer has a wealth of choice in the way they interact with companies. It’s not possible to provide the joined-up customer journey the consumer is looking for with incomplete tools to manage it. This keynote will guide you through the 7 steps to deliver seamless customer journeys.

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Stuart Mackie will be speaking in the following theatres: