The C&UX Expo logo

27 & 28 MARCH 2019


Stuart Eames: Speaking at the Call and Contact Centre Expo

Stuart Eames

Operational Improvement Manager for Waitrose

Harnessing the Voice of the Employee to drive business innovation in Waitrose

Do bottom-up ideas from Grass root employees work, how painful is it to manage, does it cost you a fortune to implement…….Why ask for them in the first place. Let''s explore what happens when you seek the voice of the employee.

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