Matt Dyer, Head of Sabio Digital Simon Thorpe, Head of Sabio Customer Insight Solutions
Impact of Self Service on your Agent population
Most companies strive to create frictionless self-service options for their customers in order to reduce avoidable contacts and improve the service experience. The result means that most agents now have to contend with complex and often highly evolved customer interactions testing their knowledge and engagement more than ever before. This seminar will focus on practical ideas on how to maintain an engaged workforce and how to deliver greater value from your frontline teams.