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18 & 19 MARCH 2020


Steve Kennedy: Speaking at the Call and Contact Centre Expo

Steve Kennedy


Beyond the Hype: Contact Center AI That Works

eGain is a pioneer in the customer service space that has helped world-class companies transform customer and agent experience with AI. For example, a premier telco improved FCR by 37%, NPS by 30 points, and doubled advisor speed to competency across 10,000 agents and associates in 600 retail stores with AI reasoning! You will hear about this story and many other real-world case studies, and best practices for AI success.

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Steve Kennedy will be speaking in the following theatres:

Theatre 20 - Thursday 14.00 - 14.30: Beyond the Hype: Contact Center AI That Works