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27 & 28 MARCH 2019


Simon Beeching: Speaking at the Call and Contact Centre Expo

Simon Beeching

Syntec CardEasy

Securing card payments in call centres, whilst improving customer experience

Syntec’s international research reveals increasing consumer reluctance to read out payment card details over the phone to call centre agents, as people are aware of widespread data breaches and vulnerabilities. Extracts from this research coupled with industry advice, case studies and video demos will explain DTMF or ‘keypad payment by phone’ as the new emerging technology to overcome this problem and also PCI DSS and GDPR compliance, with benefits for customers and contact centre operations alike.

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