The C&UX Expo logo

18 & 19 MARCH 2020

ExCeL LONDON

Rolf Adamson, Senior Vice President, Customer Contact Centres: Speaking at the Call and Contact Centre Expo

Rolf Adamson, Senior Vice President, Customer Contact Centres

TDC/YouSee

How high performance organisations increase CSAT while decrease costs

Get insights into how high performing, customer centric organisations work with quality and knowledge processes. These processes ensure consistent high levels of Customer Satisfaction as well as provide insights into the drivers of business performance.

Turning a touchpoint into listening posts is crucial for companies who want to achieve consistent high Customer Satisfaction. You will get practical, hands-on examples of how to approach implementation of effective quality and knowledge processes.

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Rolf Adamson, Senior Vice President, Customer Contact Centres will be speaking in the following theatres:

Theatre 22 - Wednesday 11.45 - 12.15: How high performance organisations increase CSAT while decrease costs

Theatre 22 - Thursday 13.15 - 13.45: How high performance organisations increase CSAT while decrease costs