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27 & 28 MARCH 2019


Rob Ashton: Speaking at the Call and Contact Centre Expo

Rob Ashton


Live chat dangers: how (not) to lose customers and alienate people

Live chat is now the go-to medium for customer support. But relying on the written word for managing such important relationships carries huge risks. In fact, it’s frighteningly easy to drive raving fans straight into the hands of the competition in even a short chat session. In this seminar, communication expert Rob Ashton reveals where and why it usually goes wrong – and offers help to get it right.

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