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18 & 19 MARCH 2020

ExCeL LONDON

Richard Wyatt: Contact Centre Specialist: Speaking at the Call and Contact Centre Expo

Richard Wyatt: Contact Centre Specialist

RMG Networks

The Art of Visualising the Right KPI

In the evolution of contact centres there is one area which is often overlooked, visualising relevant KPI’s. Peter Drucker is credited to say “If you can’t measure it, you can’t manage it” Richard Wyatt is here to explain how to maximise performance and employee engagement with real time information to achieve business excellence.

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Richard Wyatt: Contact Centre Specialist will be speaking in the following theatres:

Theatre 17 - Thursday 14.00 - 14.30: The Art of Visualising the Right KPI