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27 & 28 MARCH 2019


Richard Garel-Jones: Speaking at the Call and Contact Centre Expo

Richard Garel-Jones

Oak Innovation Limited

Using integration to improve compliance, workflow and customer experience

Most contact centre operations use a wide range of ‘disconnected’ applications from telephony and customer relationship management through to call recording and payment systems. This session will explore the potential to improve workflow, customer experience and compliance by integrating services within your contact centre environment.

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