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27 & 28 MARCH 2019


Piergiorgio Vittori: Speaking at the Call and Contact Centre Expo

Piergiorgio Vittori

Spitch AG

Crossing the abyss, how a Bot can substitute an IVR

The robotic contact centre is getting a reality. Technologies are replacing human agents in many tasks, but are contact centres ready for the transition?
In this session, we will explain the approaches and the lessons we have learned with real customers in the real projects.

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