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27 & 28 MARCH 2019


Oli White: Speaking at the Call and Contact Centre Expo

Oli White

Sesui Cloud Communications

Come see the Big Fight - Artificial Intelligence v Actual Intelligence

AI’s heralded as the next undisputed champion of customer service, where computers perform any intellectual task a human, as dynamically as humans do. But with current limitations in self-service and an increasing trend for personalisation, do human connections ultimately win out in the end? Come see Chat Bot Cheryl do a round in the ring with Chatty Agent Charlie and let’s see who boxes clever.

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