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18 & 19 MARCH 2020


Nikki Patel: Speaking at the Call and Contact Centre Expo

Nikki Patel

Head of Evaluation for Digital Development  -  NHS England

Digital Developments in the NHS: Creating an Experience

Innovation in healthcare is opening up new possibilities to treat patients remotely, to improve patient flow through digital appointments and acute discharge, to access medical records on the road for community practitioners or to share information from emergency services on route to hospital. This presentation will take a look at developments in digital technology in the NHS and the direction of travel for the future, to ensure new opportunities can be grasped and citizen experience will be improved.

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Nikki Patel will be speaking in the following theatres: