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18 & 19 MARCH 2020

ExCeL LONDON

Nicola Collister: Speaking at the Call and Contact Centre Expo

Nicola Collister

Woven

Cost is killing innovation: time for a new service reality?

Nicola will explore the challenges the industry faces to balance the drive to be the lowest bidder with the need to deliver more than bums on seats. With service being the biggest driver of brand value, is the industry failing the brands it represents? Are they failing themselves in how they procure?

Nicola will bust three myths and present a central idea to transform how we think about service.

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Nicola Collister will be speaking in the following theatres:

Theatre 21 - Thursday 14.45 - 15.15: Cost is killing innovation: time for a new service reality?