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27 & 28 MARCH 2019


Nick Beardsley: Speaking at the Call and Contact Centre Expo

Nick Beardsley

Enterprise Director  -  Olive Communications

The AI Influence on Customer Experience

Loyalty is no longer based on price or product – it’s fostered by having great experiences, time and time again. Having a thorough and effective omni-channel strategy is crucial to a modern business’s success, and AI is only amplifying customer expectations. Olive Communications in partnership with Mitel and Google will look at how digital workplace technology can improve customer experience, streamline operational efficiencies and reduce costs in order to stay competitive.

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