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18 & 19 MARCH 2020

ExCeL LONDON

Nick Beardsley and Shameem Smillie: Speaking at the Call and Contact Centre Expo

Nick Beardsley and Shameem Smillie

Enterprise Director  -  Olive Communications

The AI Influence on Customer Experience

Loyalty is no longer based on price or product – it’s fostered by having great experiences, time and time again. Having a thorough and effective omni-channel strategy is crucial to a modern business’s success, and AI is only amplifying customer expectations. Olive Communications in partnership with Mitel and Google will look at how digital workplace technology can improve customer experience, streamline operational efficiencies and reduce costs in order to stay competitive.

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Nick Beardsley and Shameem Smillie will be speaking in the following theatres:

Theatre 17 - Thursday 15.30 - 16.00: The AI Influence on Customer Experience