Injection Consulting & Chair of DMA Contact Centre Council
Nerys is Chair of the DMA Contact Centre Council, a Non-Exec Director for Connect Assist, (a specialist outsourcer) and Founder of Injection Consulting. Before setting up her consultancy Nerys spent 18 years in some of the UK’s most responsive outsourcers managing contact centre services for clients like Volkswagen, Vodafone, British Gas, the National Apprenticeship Service and Sky.
Nerys uses these experiences to carry out CX audits, contact centre health-checks and delivers workshops around a host of contact centre related subjects.
Will GDPR Impact Customer Experience?
How the new Data Protection Act (GDPR) is going to impact contact centre processes and the customer experience - Nerys Corfield takes a pithy and practical look at how, against a backdrop of increased customer awareness and protracted regulatory requirements, steps can be taken to enhance customer trust.