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18 & 19 MARCH 2020


Neil Martin: Speaking at the Call and Contact Centre Expo

Neil Martin

Webhelp UK

Welcome to My World (Won’t You Come On In)

My World is a visual dashboard for our Front Line Operations colleagues. It contains a collection of performance, financial, reward and personal data, in an easy-to-use and consume form. The Product Development team have constructed this from the ground up, using configurable data processing and templates to enable rapid deployment across multiple contact centre campaigns. In this seminar, I’ll describe our journey so far and our plans for the future.

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Neil Martin will be speaking in the following theatres:

Theatre 21 - Wednesday 14.45 - 15.15: Welcome to My World (Won’t You Come On In)