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27 & 28 MARCH 2019


Natalie Keightley, Solutions Marketing Director, International: Speaking at the Call and Contact Centre Expo

Natalie Keightley, Solutions Marketing Director, International


Use Cases Shaping the Customer Centric Experience of Tomorrow

Innovation is everywhere. But figuring out how and where to apply innovation is one of the biggest challenges organisations face. In this session, Avaya will share real life examples of organisations that are successfully leveraging and integrating innovation such as AI and voice assistants, real-time sentiment analysis, voice conversational interfaces, and more across their customer journeys, organization functions and processes for a richer, more connected employee & customer experience.

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