The C&UX Expo logo

27 & 28 MARCH 2019


Mercedes Barbuti: Speaking at the Call and Contact Centre Expo

Mercedes Barbuti


Augmented customer interactions: data at the heart of your contact centre.

One of the keys in lowering the Customer Effort Score, hence improving your customer retention, is to enhance your customer interactions by leveraging all data available in your company. Break the silos in your organisation by integrating your contact centre with all your systems, enabling smart routing and proactive customer interactions. Improve your agent’s productivity and efficiency by providing them with a unique, integrated view of your customers.

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