Shortly after completing a Masters degree in physics from University College London, Matthew was one of the first to see the potential for highly secure, cloud-based business services – and promptly co-founded Aeriandi. Matthew quickly applied his problem solving skills to the business world and has been responsible for building the company from a start-up to a well renowned business – running services for some of the world’s largest banks and contact centres.
Although the business has grown substantially, Matthew still takes a hands-on approach and remains actively involved in the development process, getting most fulfilment from delivery of high quality, relevant solutions based on the company’s hosted multi-channel platform.
Contact Centre Security and Compliance entirely from the Cloud
What do you have to do to become FCA, GDPR, PCI DSS and MiFID II compliant in your contact centre? Aeriandi discusses how a major UK financial institution has worked with them to achieve compliance, reduce fraud losses and improve their customer’s experience, at the same time.