The C&UX Expo logo

27 & 28 MARCH 2019


Mashud Ahmed: Speaking at the B2B Marketing Expo

Mashud Ahmed


Bridging the customer experience from Chatbot to human

The increasing desire to deploy chatbots in customer interaction situations raises the new challenge of how to keep humans in the loop, a requirement in certain circumstances. As such interactions inevitably relate to complex and emotive issues, a smooth transition from the automated to the assisted customer dialogue is key. Drawing on our experiences, this presentation will consider the challenges and possible solutions for enabling and improving such seamless transitions.

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