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27 & 28 MARCH 2019


Mark Oppermann: Speaking at the B2B Marketing Expo

Mark Oppermann


AI, Chatbots & Conversational Messaging is the Future are you Ready?

The challenge for Contact Centres has never been more difficult, all the talk & hype about AI, Chatbots, Machine Learning with all new channels like Messenger, WhatsApp, Viber etc. We will look at what’s real and what’s just hot air. We’ll look at practical ways this type of technology will add value to your business and what channels will you need to add to your Contact Centre in next 12/24 months.

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