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27 & 28 MARCH 2019


Mark Donnelly: Speaking at the Call and Contact Centre Expo

Mark Donnelly

Rank Group in partnership with Ultracomms

Better conversations start with the right data and technology

Taking a fresh look at the approach for turning lapsed customers into active customers again through an intelligent use of data management and technology with good customer experience as the cornerstone. During this interesting talk, Mark will show how the right approach was transformative to the bottom line whilst maintaining happy customers.

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