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27 & 28 MARCH 2019


Lisa Kelly & Roger Nunn: Speaking at the Call and Contact Centre Expo

Lisa Kelly & Roger Nunn

VP, Business Dev & EVP, Assessments & Solutions at Teleperformance

What does the future of Contact Centres hold?

Current view of Global and UK contact centre landscape

How is this changing and what are the challenges/benefits?

Enablers – Innovation / Technology / Enhanced operational delivery / Analytics

Case studies

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