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18 & 19 MARCH 2020

ExCeL LONDON

Lewis Graham: Speaking at the Call and Contact Centre Expo

Lewis Graham

jtel GmbH

Own your processes in the contact center environment using APIs

The top do’s and don’ts when integrating contact center solutions with business processes. See how to identify the use cases relevant to your business and what APIs are required to achieve your goals when integrating with your backend CRM and ERP systems. Learn how to keep control of your business processes and eliminate walled gardens you cannot break out of later.

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Lewis Graham will be speaking in the following theatres:

Theatre 20 - Wednesday 13.15 - 13.45: Own your processes in the contact center environment using APIs

Theatre 22 - Thursday 14.45 - 15.15: Own your processes in the contact center environment using APIs