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27 & 28 MARCH 2019


Joshua March: Speaking at the B2B Marketing Expo

Joshua March


The Future of Customer Service in the Era of Mobile Messaging and AI

The old service model of delight-at-all-costs is out and a new model of low-effort, low-friction service powered by mobile phones and social media is here to stay. Social messaging and artificial intelligence (AI) are ready and waiting for customer service leaders to use in the race to serve customers faster, better, and more efficiently than ever before.

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