John Keane and Stephen Fulton
Spotlight on Audio Communication Compliance for Call and Contact Centers
Global regulators require Call & Contact Centers implement proactive compliance programs for their audio.
Attendees will learn how new technologies are disrupting simple phonetic search technologies being the main methods for speech to text processing; AI techniques using Deep Neural Networks, Recurrent Neural Networks, Etc.; Veritone's platform; multiple engines, cognition classes, CPU & GPU technologies advances available for scalable cloud-based processing.
Discover why this matters - and why now.