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27 & 28 MARCH 2019


John Keane: Speaking at the Call and Contact Centre Expo

John Keane


Spotlight on Audio Communication Compliance for Call and Contact Centers

For years, global regulators have required that Call and Contact Center firms implement programs of proactive compliance for their audio.

In this session attendees will learn how Veritone enables call center teams to proactively monitor, surveil and review voice communications.

We will cover how our aiWARE solution can help call centers to automate the transcription and translation of audio files in order to gain actionable insights into the quality of their operations and achieve compliance.

We will also be announcing partnership and clients with a world-class call center platform provider.

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