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18 & 19 MARCH 2020

ExCeL LONDON

James Wilson: Speaking at the Call and Contact Centre Expo

James Wilson

SmartAgent

Using Amazon Connect to turbo charge your Contact Centre

This seminar will describe how you can use Amazon Connect to migrate away from your legacy, on-premise Contact Centre solution. We''ll discuss how Amazon Connect enables you to extend your Contact Centre with code and AWS Machine Learning and AI to deflect contact, whilst exploring the benefits of fully integrated web based soft-clients over traditional hardware to drive agent efficiency. All backed by real life Amazon Connect case studies.

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James Wilson will be speaking in the following theatres:

Theatre 23 - Thursday 15.30 - 16.00: Using Amazon Connect to turbo charge your Contact Centre