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18 & 19 MARCH 2020


Indrek Vainu: Speaking at the Call and Contact Centre Expo

Indrek Vainu


Chatbots and AI – Use Case of Lattelecom

We will focus on showing how virtual assistant Anete has been helping Lattelecom, the leading telecom company in Latvia, in automating its customer support for its hundreds of thousands of customers. A proprietary in-house developed NLP engine and virtual assistant platform (AlphaAI) is bundled with a live chat product for human agents (AlphaChat). Combining these bots and live chat offers unparalleled depth in chat automation.

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Indrek Vainu will be speaking in the following theatres:

Theatre 21 - Wednesday 11.45 - 12.15: Chatbots and AI – Use Case of Lattelecom