Ian Moyse is Sales Director at Cloud Telephony provider Natterbox and Onalytica rated #1 Social influencer in Cloud 2017.
Ian serves on the board of the Cloud Industry Forum and FAST and was awarded Sales Director of the Year by the Institute of Sales Management (ISM). LinkedIn awarded him a LinkedIn Power Profile as a top 10 Influencer in the UK technology sector. He can be followed on Twitter @natterbox and @imoyse.
Come say hello at stand 2251!
How to Exceed Customer Experience Demands in 2018
Customer and industry surveys report raised expectation of service quality and increased customer churn. We put up with less than adequate phone experiences when calling companies, and yet CX is key to driving customer loyalty, increased spend and differentiation. An entertaining and engaging session with Industry Cloud Thought Leader and Sales Leadership Expert Ian Moyse on the challenge, opportunity and action we can take to transform CX over the phone.