Gregg Widdowson, Customer Experience Solution Sales Leader UK&I
Avaya
Transformation: From Contact Centre Agent to Customer Experience Specialist / Superhero
Digital technology has empowered today’s consumers to deal with transactional queries quickly and easily via self-service. However, when they need assistance, it to tends involve more complex, more emotional and, often, higher value interactions. And, in many cases, it will be your contact centre they turn to. Which means your Contact Centre Agents need to become experts quickly; with access to information, insight into the customer, expertise in all aspects of your business, access to resources, and the ability to deal with emotional customers quickly, effectively and empathetically. Join this session with Avaya to discover 4 ways to turn your CC Agents of today into the CX Superheroes of tomorrow.