The C&UX Expo logo

27 & 28 MARCH 2019

ExCeL LONDON

Gijs Geurts: Speaking at the Call and Contact Centre Expo

Gijs Geurts

Anywhere365.io

Anywhere365 Contact Center for Dynamics 365

Anywhere365 continues to deliver innovative solutions that drive the digital transformation of business workflows: improving efficiency and customer engagement.

In this seminar Anywhere365 will demonstrate its commitment to building contact center and dialogue management solutions that leverage customers’ existing Microsoft technology stack and business applications.
The Anywhere365 Web Agent runs in the Azure cloud and utilizes the Dynamics 365 CIF application programming interfaces to integrate with the Microsoft Dynamics Unified Interface. This provides Dynamics 365 with the ability to integrate with rich Anywhere365 contact centre and dialogue management capabilities. Anywhere365 Web Agent supports Dynamics 365 online and on-premises for Skype for Business, Office365 (Cloud PBX), Microsoft Teams and WebRTC.

Dynamics 365 users can leverage Anywhere365’s powerful Azure services for Chat Bots, Real-time Language Translation, Cognitive Services, Machine Learning and Social Media integrations.

Other functionalities are IVR and ICR (Integrated Chat Response) with Azure Cognitive Services to provide real-time language detection with voice and chat translation in 60 different languages; Call and Chat Recording of inbound, outbound and internal calls and chats; Omnichannel smart routing based on numbers, skills, geography, IVR prompts, CRM data, etc.; Agent Management in real time over multiple contact center groups and skills; Outbound Dialing options from click-to-call to Power-Dialing; Call Reporting and Wallboards providing historical and real-time performance monitoring; Integration with Microsoft Flow, PowerApps, Power BI tools, and over 30 other CRM and ERP solutions.

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