Georgina Owens has held global leadership roles in organisations across multiple sectors. She has a reputation for tackling large scale challenges and being capable of making intelligent sense out of chaotic and poorly managed IT capabilities. She is at home working in a fast paced environment dealing with uncertainty, ambiguity and constant change and manages to navigate her teams through a transformation to deliver simplicity, excellence and best in class at the end of the journey. In the last 18 months, she has been immersed in leading-edge digital initiatives including Artificial Intelligence implementations and the challenges of evolving an organisation into a digital way of thinking. In November she is moving into a role in a leading sports media company delivering content media, social network services and a pioneering sports OTT platform.
Supporting customers with robots-what does it mean?
Join our host Georgina Owens and expert panel debate and discuss the evolution of customer support delivery using a blend of human and artificial resources.