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18 & 19 MARCH 2020

ExCeL LONDON

Frank Sherlock: Speaking at the Call and Contact Centre Expo

Frank Sherlock

CallMiner

The Paradigm Shift to Automated QA and Real-Time Feedback

The opportunities to dramatically and sustainably improve Quality Assurance and agent performance in your contact centre are real. By automating the monitoring, categorizing, tagging and scoring of 100% of your agent/customer interactions, your organization can now migrate from random call manual scoring to timely, comprehensive automated scorecards and yes, even real-time performance feedback.

Join CallMiner’s Frank Sherlock for a vendor agnostic overview of how real organizations are making the journey from manual scoring to designing and implementing a successful post contact automated agent scoring and real-time performance feedback systems.

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Frank Sherlock will be speaking in the following theatres:

Theatre 19 - Wednesday 13.15 - 13.45: The Paradigm Shift to Automated QA and Real-Time Feedback