The C&UX Expo logo

18 & 19 MARCH 2020

ExCeL LONDON

Fran Fish: Speaking at the Call and Contact Centre Expo

Fran Fish

Mazaru

AI: 7 conversation rules that boost satisfaction and cut contact

We’ll share our Magnificent 7 conversation rules – simple principles that will help you design great conversations, to empower your customers and your customer-facing people. We’ll walk through how AI and humans can work in harmony, ultimately helping you to improve service, reduce contact and build strong relationships with your customers.

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Fran Fish will be speaking in the following theatres:

Theatre 17 - Wednesday 14.45 - 15.15: AI: 7 conversation rules that boost satisfaction and cut contact