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27 & 28 MARCH 2019


Erik Pfannmöller: Speaking at the Call and Contact Centre Expo

Erik Pfannmöller


Towards a Chatbot Taxonomy

Chatbots are like teenage sex: While everyone is talking about it, nobody is doing it very well. In other words, chatbots carry a great promise that they’re yet to fulfil. On top of this, there’s lots of confusion surrounding this exciting technology. I’ve worked out seven questions to help us talk about chatbots, classify them, and to help you choose the best technology for your organisation.

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