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27 & 28 MARCH 2019


Emma Skygebjerg: Speaking at the Call and Contact Centre Expo

Emma Skygebjerg


Playbook - offering you Realtime, Control and Action in WFM

Optimizing a schedule that offers the ultimate combination of agent preferences and business requirements can be of a challenge. You do want to automate as much as possible of that process, offering Work-life balance for happy agents as well as adequate resources for providing exceptional customer experience. Learn how a Playbook can assist you in real time monitoring of your agent adherence, following up on statuses and making sure your perfect schedule is met.

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