The C&UX Expo logo

18 & 19 MARCH 2020

ExCeL LONDON

Emma Skygebjerg: Speaking at the Call and Contact Centre Expo

Emma Skygebjerg

Loxysoft

Playbook - offering you Realtime, Control and Action in WFM

Optimizing a schedule that offers the ultimate combination of agent preferences and business requirements can be of a challenge. You do want to automate as much as possible of that process, offering Work-life balance for happy agents as well as adequate resources for providing exceptional customer experience. Learn how a Playbook can assist you in real time monitoring of your agent adherence, following up on statuses and making sure your perfect schedule is met.

Tweet about this seminar

Emma Skygebjerg will be speaking in the following theatres:

Theatre 19 - Thursday 12.30 - 13.00: Playbook - offering you Realtime, Control and Action in WFM