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18 & 19 MARCH 2020


Eduardo Miller: Speaking at the Call and Contact Centre Expo

Eduardo Miller

Sytel Ltd

Joined-up Systems, Joined-up Journeys

Great customer service means great customer journeys. This means customers engage with you however they want, expecting immediate and intelligent responses. If only life were that easy! In practice such journeys are often impossible to support because systems are simply not joined up properly.

The sentiments are admirable but create real challenges for our industry. I want to tell you how we address these challenges in Sytel.

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Eduardo Miller will be speaking in the following theatres:

Theatre 23 - Wednesday 13.15 - 13.45: Joined-up Systems, Joined-up Journeys