Eduardo Miller
Sytel Ltd
Joined-up Systems, Joined-up Journeys
Great customer service means great customer journeys. This means customers engage with you however they want, expecting immediate and intelligent responses. If only life were that easy! In practice such journeys are often impossible to support because systems are simply not joined up properly.
The sentiments are admirable but create real challenges for our industry. I want to tell you how we address these challenges in Sytel.