Dr. Lisa N. Michaud
Why Contact Centres Need NLP Technologies
Advances in our ability to process language computationally have opened new avenues for providing self-service options for customers. With robust Natural Language Processing, automated platforms can understand and answer
common customer questions, handle straightforward transactions, and leave your human workforce free to handle the unique and more challenging customer interactions. This seminar addresses the science of human language understanding itself and what it brings to the contact centre.