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27 & 28 MARCH 2019


Dr Jay van Zyl & Werner Tenten: Speaking at the Call and Contact Centre Expo

Dr Jay van Zyl & Werner Tenten

Genii Ai

Happy Ai: Predicting customer demand & applied cases making us smile

Humans are inherently complex social beings, but there are rituals and behaviours that are predictably common. Knowing why people behave the way they do gives insight, knowing how they behave provide observations. Join Jay & Werner to learn more how the human organism is seen as an algorithm and 2 applied case studies from the world''s leading brands who engage their clients before they call, churn or rate them bad.

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