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18 & 19 MARCH 2020

ExCeL LONDON

Dr Jay van Zyl & Werner Tenten: Speaking at the Call and Contact Centre Expo

Dr Jay van Zyl & Werner Tenten

Genii Ai

Applied Ai. Predicting and servicing consumer demands that makes them happy. A real case study.

Humans are inherently complex social beings, but there are rituals and behaviours that are predictably common. Knowing why people behave the way they do gives insight, knowing how they behave provide observations. Join Jay & Werner to learn more how the human organism is seen as an algorithm and 2 applied case studies from the world''s leading brands who engage their clients before they call, churn or rate them bad.

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Dr Jay van Zyl & Werner Tenten will be speaking in the following theatres:

Theatre 18 - Thursday 14.45 - 15.15: Applied Ai. Predicting and servicing consumer demands that makes them happy. A real case study.