HI (Hybrid Intelligence) in the Customer Service World
AI was thought to be the next best thing in customer service; but the promise did not live up to the expectations because there is still, as yet, no technology for ‘artificial general intelligence’. Is it possible to maximize existing AI capabilities to offer solutions that truly improve digital service?
The road to a solution is via a creative thought processes, and moreover through the concept of HI: Hybrid Intelligence. HI is basically a manifestation of augmentation, when human intelligence works together with machine intelligence towards a common goal.