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18 & 19 MARCH 2020

ExCeL LONDON

Dimitris Vassos: Speaking at the Call and Contact Centre Expo

Dimitris Vassos

Omilia

How Conversational AI impacts customer Self-Service - Case studies

Conversational AI in the contact center is not the next big thing—it’s already here! Learn how some of North America’s largest financial services companies moved from a high-performing touch-tone caller experience to a true artificial intelligence speech application that moves the conversation beyond the traditional, “How can I help you?” natural language application with directed speech. This session provides real-world examples of conversational speech, lessons learned, and actual contact center benefits.

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Dimitris Vassos will be speaking in the following theatres:

Theatre 18 - Wednesday 14.45 - 15.15: How Conversational AI impacts customer Self-Service - Case studies