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27 & 28 MARCH 2019


Dimitris Vassos: Speaking at the Call and Contact Centre Expo

Dimitris Vassos


How Conversational AI impacts customer Self-Service - Case studies

Conversational AI in the contact center is not the next big thing—it’s already here! Learn how some of North America’s largest financial services companies moved from a high-performing touch-tone caller experience to a true artificial intelligence speech application that moves the conversation beyond the traditional, “How can I help you?” natural language application with directed speech. This session provides real-world examples of conversational speech, lessons learned, and actual contact center benefits.

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