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27 & 28 MARCH 2019


Dee Nilles: Speaking at the Call and Contact Centre Expo

Dee Nilles


Why Gamification Belongs in your Contact Centre!

Gamification engages people on an emotional level and motivates them. The more emotionally engaged people are, the better they perform. Unfortunately, many Business Process Outsourcer workers are not engaged nor do they complete their learning tasks. We will discuss how that can be reversed, though Dee’s real-life experience with Call Centre Gamification, which complements existing motivational and incentive systems, creating an emotional engagement and improving business results.

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