David Cousins will be speaking in the following theatres:
Theatre 23 - Thursday 11.00 - 11.30: Customising your Contact Center with Twilio Flex
About David Cousins
David is a Solutions Architect for Twilio based in London. He works with organisations to deliver innovative and agile solutions for superior Customer Experience Management; AI, Automation, Contact Centre, Engagement Management, Workforce Optimisation and Analytics, coupled with practitioner consultancy. He enjoys helping organisations to find the balance within the cost vs service conundrum faced by all businesses today, both large and small. Subsequently helping organisations to be innovative, whilst getting the basics right too!