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27 & 28 MARCH 2019


Danny Singer: Speaking at the B2B Marketing Expo

Danny Singer


Responsible Outbound: Predictive Dialling with 0% Dropped Calls

As Ofcom ‘clarifies’ its position regarding dialler dropped calls by removing the 3% ‘safe harbour’, organisations using predictive diallers for a range of perfectly legitimate purposes live in constant fear of breaking the law. This has stimulated the contact centre technology sector to come up with new ways of delivering the benefits of full predictive dialling without abandoning any calls. One such technology will be described in some detail.

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