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18 & 19 MARCH 2020


Colm Maguire: Speaking at the Call and Contact Centre Expo

Colm Maguire

OptiOp (At the touch of a button Ltd)

Driving value with quality monitoring

This seminar will compare and contrast a variety of quality monitoring methods such as manual, speech analytics and outsourced, and discuss how each can add most value to the business. Colm will show how the true value lies less in the method but in the follow-up, and proposes techniques to use to leverage the data gathered into business advantages.

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Colm Maguire will be speaking in the following theatres:

Theatre 18 - Thursday 13.15 - 13.45: Driving value with quality monitoring