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27 & 28 MARCH 2019

ExCeL LONDON

Chris Patterson: Speaking at the Call and Contact Centre Expo

Chris Patterson

Managing Director  -  Escalate AI

How One AI Tool Created a 25% Reduction in Call Volumes for Redbridge Council

Everyone is telling Contact Centres to get on with chatbots but there are many pitfalls to avoid before you deliver a decent return on investment for your money. Reducing risk, careful subject choice, integrating with live chat and powerful core bot technology are some… as well as minimising cost through MVPs. In this 30 minute session we’ll hear Escalate AI MD Chris Patterson describe the design, delivery and use of the Redbridge Chatbot as well as show it and other bots in action alongside humans through Escalate AI.

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Chris Patterson will be speaking in the following theatres:

Theatre 21 - Wednesday 14.00 - 14.30: How One AI Tool Created a 25% Reduction in Call Volumes for Redbridge Council